Darlene - I know just what you are talking about. I checked my bank balance today and was shocked to see a large charge from vesta on my account.
I called the company and demanded that they refund my money since this was not a charge authorized by me. I got the run around. I was so angry! After yelling at 8 people I finally got a "supervisor" that informed me that the charge was an authorized charge, at that point I lost it.
I know I never made the charge. Long story short, I was informed my money would be refunded, we will wait to see as this was only today that I noticed the charge and made the phone call. I did however close my account and told them that if any more charges from their company showed up on my account I would turn the matter over to the Attorney Generals office in Portland. After my aggravating morning of dealing with them I told my son that from now on we would purchase one of those prepaid cards from Walmart for his phone.
Like you, we purchased the phone for our 12 year old son for emergency use and wanted to get prepaid so we could control his use.
First time using a prepaid phone and have to say, very miserable experience.....This company, I do not care how big they are, thay are frauds and scammers.
Monetary Loss: $110.